1. Ordering & Account

Q: Do I need an account to place an order?

A: Yes, GOOD FEELINGS, INC. is a wholesale-only supplier, and an account is required to access our pricing and place orders. Creating an account is quick and easy.

Q: How do I create an account?

A: You can create an account by visiting our Sign Up page and submitting the required business information.
All accounts must provide a valid State Sales Tax Certificate or Resale Certificate to qualify for tax-exempt purchases.

Q: Do you sell to the general public?

A: No, we are strictly business-to-business (B2B) and do not sell directly to individual consumers.

Q: What documents are required to register?

A: We require a state-issued sales tax certificate or reseller's permit. If you are located outside the U.S., please contact us for verification requirements.

2. Payment & Pricing

Q: What payment methods do you accept?

A: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and wire transfers.

Q: Is sales tax applied to my order?

A: No. GOOD FEELINGS, INC. is a wholesale-only business (B2B), so sales tax does not apply to any orders. However, all customers must provide a valid resale certificate or business verification document before purchasing.

Q: Do you offer discounts for bulk purchases?

A: Yes! We offer tiered volume discounts on qualifying orders, as well as free shipping options for larger purchases. Discounts are automatically applied at checkout based on your order total.

Orders over $400 qualify for FREE shipping within the U.S. (Excludes Hawaii, U.S. Virgin Islands, and other U.S. territories).

Orders over $500 can choose between 5% off or FREE shipping (whichever offers the greater discount).

For international orders, shipping rates will be calculated at checkout based on the destination and order size.

Q: Can I cancel or modify my order after placing it?

A: Once an order has been processed, it cannot be canceled or modified. Please review your order carefully before completing the checkout process.

3. Shipping & Delivery

Q: How long does it take to process my order?

A: Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays).

Q: When will my order ship?

A: Orders placed before 12:00 PM EST are usually shipped the same day. Orders placed after 12:00 PM EST will be shipped on the next business day.

Q: Which carriers do you use for shipping?

A: We primarily ship via UPS, USPS but we may use other carriers depending on the order size and destination.

Q: Do you ship internationally?

A: Yes, we ship internationally to select countries.

• Customers are responsible for all customs duties, taxes, and import fees.

• We are not responsible for customs clearance delays.

Q: How do I track my shipment?

A: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Tracking information may take 24-48 hours to update.

Q: What happens if my package is lost or delayed?

A: Once an order has been shipped, GOOD FEELINGS, INC. is not responsible for lost or delayed shipments. However, we will assist you in filing a claim with the carrier if needed.

Q: How do you handle back orders?

A: If an item in your order is temporarily out of stock, we will process it as a back order and ship it separately once it becomes available.

• All available back orders will be shipped within 14 days of the invoice date.

• There is no additional shipping charge for back order shipments.

• Back orders totaling less than $20 will be automatically canceled.

• If an item remains unavailable for more than 14 days, the back order will be canceled. You may reorder the item in your next purchase.

We strive to keep our inventory updated, but if you have any questions regarding stock availability, please contact us before placing your order.

4. Returns & Exchanges

Q: What is your return policy?

A: All wholesale orders are final sale and non-returnable, except in cases of damaged, defective, or incorrect items.

Q: What should I do if I receive a damaged or incorrect item?

A: Please notify us within 7 business days of delivery with clear photos of the damaged or incorrect items. Once verified, we will arrange for a replacement, store credit, or refund.

Q: Who is responsible for return shipping costs?

A: If the return is due to an error on our part (e.g., defective or incorrect items), we will cover the return shipping costs.

5. Product Information

Q: How often do you update your inventory?

A: We update our inventory daily with the latest styles and best-selling designs. Check out our New Arrivals section to stay up-to-date.

Q: Do you offer a product catalog?

A: Our entire catalog is available online, ensuring you have access to the newest trends in fashion jewelry and accessories.

6. Policies & Customer Support

Q: Where is your company located?

A: Our headquarters and warehouse are located in Doraville, Georgia, USA.

Q: How can I contact customer service?

A: You can reach us via:

 Email: info@goodfeelings.com
Address: 5677 Buford Hwy NE #102B, Doraville, GA 30340, USA